Terms and conditions of use by LO-FI Merchandise
The following General Terms and Conditions of Sale govern the offer and sale of products on this web site (www.lo-fi-merchandise.com). We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions.
If we experience problems with fulfilling an order we will email the customer with details of the problem and offer an alternative if necessary we may re-process the order to resolve issues that may arise at the point of ordering.
Special offers only while stocks last.
The ordered goods remain property of Lo-Fi merchandise until the complete payment.
- Delivery will be processed by the German post (or DHL, Standard), United Parcel Service (UPS Standard) or FEDEX economy and the respective delivery services abroad. Delivery times depend on the destination country. Customer chooses shipping method during ordering process.
Average delivery time posted by German Post:
Germany: 1-2 working days
Europe: 3 to 7 working days
World: up to 10 working days
Average delivery time posted by UPS Standard / FEDEX Economy:
Germany: 1-2 working days
Europe: 2-7 working days
Norway/Switzerland: up to 5 working days
- Shipping costs will be calculated automatically in our shop system. Prices are calculated to the best of our knowledge and belief. Please note that the shipping costs include all additional costs due to the ordering process, like packing, possible credit card fees, handling charges. If buyer would like to add Express shipment all shipping cost are to be paid by buyer himself. Any offer (like free shipment) is no longer valid.
- see “Shipping” for shipping costs informations
- If a product should be out of stock, we will inform the costumer immediately via e-mail. Our shop system is updated every day, for further information about stock and reproduction of articles out of stock please contact wholesale(addit)lo-fi-merchandise.com.
Customers have a cooling off period in which they can withdraw from the contract for any reason (e.g. via e-mail, fax, letter). The cooling off period begins as soon as this policy has been read for 14 days.
Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.
The purchase contract will be cancelled, upon return of the goods. Payments in advance will be refunded within 14 days via bank transfer. The consumer shall be liable for any decrease of value if such decrease is not solely due to an inspection of the ordered goods in a manner the customer could have performed in a shop. By refrainig from using the items, the consumer may avoid said decrease.
Please send returns to one of the addresses below. Please send the returning goods STAMPED, UNWASHED and NOT WORN. If the reason of the return is due to our mistake (sending the wrong item, sending a damaged item), we will refund you for the extra shipping costs. Otherwise the additional shipping costs will be covered by the customer.
Minor color deviation of the items will not be accepted as a defect.
Please include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods.
Please contact before returning
Payment / Prices
The amount of the order and the additional handling fees are due after the complete order process has been done. The order will be sent out after we have received the money. Special agreements made with business customers have priority. Any fees of chosen payment method (Paypal fee, credit card fee, bank fees) charged and to be paid by customer account!
Bank transfer in advance
We accept bank transfers from abroad please use IBAN and S.W.I.F.T. code, bankfees charged on customers account! For payemts via paypal please use following account: email@example.com
lo-fi merchandise/ B. Castagnet
BIC code PBNKDEFF
Cash on delivery
The delivery service will claim an additional fee (depends on the country), which will be handed out directly to the deliverer.
C.O.D is available only with UPS!
Should you choose to pay through credit card, the amount will be charged the day after the merchandise has been ordered. We accept VISA, Euro/Mastercard and American Express. On this we need following details: credit card owner, card number, expiry date and CCV Code. You can find the CCV Code on your
– VISA or Mastercard on the back of the card written on the signature field (last 3 numbers)
All prices for business customers are shown nett. Lo-Fi merchandise is obliged to add 19% to all merchandise items for business customers within Germany. For all customers outside Germany in connection with valid VATnumber just nett amount will be invoiced. Really important for verifying validity of VATnumber are correct legal form and address!
Protection of data privacy
The personal data provided to us for the online order will be used solely for the processing and concluding of our contract. German Post / DHL handles our shipping, and they obtain only the data necessary to deliver the goods ordered. Due to fiscal reasons we must keep a record of your data, but it is sealed upon completion of the contract and will not be used again in any way. We delete your data if you do not consent to its processing and use. In this case you may view, modify and delete the stored data. You may revoke your consent at any time.
For the following activities we need your consent to save your personal data. We shall ask you to provide your consent at some point.
You may revoke your consent at any time by simply sending us a message.
Online Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution, which can be found here: http://ec.europa.eu/consumers/odr/. Consumers can use this platform to resolve their disputes. We are obligated to participate in a dispute resolution process before a Consumer Arbitration Service in order to resolve disputes originating from a contractual relationship with a consumer or determine whether such a contractual relationship even exists respectively. The authority responsible for this is Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute resolution process before this service.
Trademark / Copyright
© Copyright www.lo-fi-merchandise.com. All pages of this site including all pictures and designs are property of Lo-Fi Merchandise and are protected by the Copyright Protection Act. Copying and distribution require the written consent of Lo-Fi.
In the event that the end user is not a resident of the EU, the place of jurisdiction shall be our place of business. Offsets and reductions can only be granted through the prior written consent of Lo-Fi Merchandise.
If individual stipulations in these Terms and Conditions are or become invalid, this shall not affect the remaining Terms and Conditions.
In general, we do not keep records of orders. We therefore strongly recommend you to save all the documents and messages you receive from us.
Place of fulfilment is Cologne, Germany. All agreements shall be governed by German law.
Managing director: Bertrand Castagnet